Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@paddik.com. Please note that returns will need to be sent to the following address:

"Please contact our support team before sending any return requests. Return instructions will be provided after approval." 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@paddik.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@paddik.com.

Return & Refund Policy

1. Return Policy

At PADDIK, customer satisfaction is our priority. We offer a 15-day return policy for eligible products purchased through PADDIK.com. Customers may request a return within 15 days of receiving their order, provided that the item remains unused, in its original packaging, and in resalable condition.

All returned products are subject to inspection before a refund is approved.

2. Eligibility for Returns

To qualify for a return, products must meet the following conditions:

  • The item must be unused and undamaged

  • The product must be returned in its original packaging

  • Proof of purchase or order confirmation is required

  • The item must be returned within the 15-day return period

Returns may not be accepted for products that show signs of use, damage, modification, or missing components.

Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions. Any such limitations will be clearly indicated on the product page before purchase.

Customized, personalized, or special-order products are non-refundable unless defective.

3. How to Request a Return

To initiate a return, please contact our support team at:

Email: support@paddik.com

Please include:

  • Order number

  • Product(s) you wish to return

  • Reason for return request

Once your return request is approved, our team will provide instructions for returning the item safely.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong product was received

  • The product arrived damaged

  • The product is defective

Original shipping fees paid during checkout are non-refundable.

5. Refund Processing

After receiving and inspecting the returned product, refunds will be processed within 7–10 business days.

Approved refunds will be issued to the original payment method used during purchase. Customers will receive confirmation by email once the refund has been processed.

Please note that bank processing times may vary depending on your payment provider.

6. Exchanges & Store Credit

Due to the limited availability of certain products, PADDIK does not currently offer direct exchanges.

Customers may instead:

  • Return eligible products

  • Receive store credit

  • Use the credit toward future purchases on PADDIK.com

Store credit will be issued after the returned product has been approved.

7. Non-Returnable Products

The following products are generally not eligible for returns:

  • Products marked as Final Sale

  • Opened hygiene-related products

  • Customized or personalized products

  • Products showing signs of use or damage after delivery

We encourage customers to carefully review product descriptions before placing an order.

8. Contact Information

For questions regarding returns, refunds, or product eligibility, please contact:

Email: support@paddik.com

Our support team aims to respond within 1–2 business days.